Office Re-Opening Update (COVID-19):
***06/25/20 UPDATE: It will now be required that all patients wear a mask or face covering for their appointments. Mask or face coverings will be removed for procedures only.***
Dear Valued Patients,
We hope this announcement finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our new normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations by the American Dental Association (ADA), the US Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies closely so that we are up to date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and our staff. For example:
- Our office will communicate with you beforehand to ask you some screening questions. You’ll be asked those same questions again when you arrive at our office.
- Upon arrival, you will be asked to call to let us know you have arrived (please wait in your vehicle). Our front desk will let our clinical staff know that you have arrived and obtain your payment information to process your patient portion estimate for your appointment. Once the clinical staff has your room available, they will come out to your vehicle to check your temperature and you will be asked to fill out a questionnaire before being escorted to the treatment room. If treatment changes while you’re in the office, your patient portion estimate will be discussed before processing your payment. (You will also see a charge for Personal Protective Equipment of $7, this is to allow us to provide adequate protection to see our patients).
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find it located throughout the office for you to use as needed.
- Patients will be asked to rinse with hydrogen peroxide for one minute prior to examinations.
- Our waiting area will no longer contain magazines and children’s toys/books as those items are difficult to sanitize.
- Our staff will periodically throughout the day, disinfect surfaces in common areas such as the front desk, bathroom, door handles, and etc.
- Our hours of operation have changed and appointments will be rearranged to manage social distancing in between patients. We ask that you come alone to your appointment (unless you are elderly and need assistance or a child) and anyone that accompanies you will need to wait in your vehicle. If a patient is a minor, the parent will escort the patient to the office door and hand-off the child to the dental professional. Upon completion of their appointment, the patient’s parent will be notified by phone to come to the front door.
- Hygiene appointments will be longer due to our hygienist not being able to use the Cavitron (that’s the device that vibrates and helps remove tartar easily), our hygienist are only allowed hand scale.
All staff members, including front desk personnel will be wearing personal protective equipment. We have placed a plexi-glass barrier screen at the front desk to limit exposure to our non-clinical staff.
Our new temporary office hours are now Monday through Thursday starting at 8:30am and ending at 4:30pm. This is to allow us to properly sterilize the office for the next business day.
We will begin seeing patients for hygiene starting June 1st. All patient appointments missed from March 17th through May 28th will be contacted soon to be rescheduled. All established hygiene appointments going forwarded will be contacted as well to reschedule appointments times to accommodate the new amount of time needed for those services.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office or request an appointment online through our patient portal!
Dr. Darrell Day and your dental family at Day Dental Care
For further information, including measures to keep yourself healthy, visit the following links: